The four personality customer types and what they need. I spoke to four of my colleagues who each fall into one category and asked them how they like to. Social styles and effective performance uw advance. Perhaps you prefer to work slowly and cohesively with others. Expressive people find them useful, because they are prepared to listen to what they are saying. Jeff is liked by his coworkers and is a really friendly guy. Driver, expressive, amiable, and analytical were originally coined by dr. Although every customer is different, most can be grouped into one of four groups. Whether theyre analytical, amiable, expressive, driver, or a mix of these personalities, make sure to craft a compelling pitch specifically catered to their preferences. This past week, i led two sessions with the management team and the ushers at the david h. Take the personality quiz and youll be presented with additional information about the driver, the analytical, the expressive and the amiable. They are interested in achieving a rapport with others who often describe them as informal, casual and easy going.
Identifying your personality type peter urs bender. On the down side, their assertiveness may make them poor listeners and with a tendency to distract. What does that say about your working style and how you might work. Personality influencing the way to address challenges. Expressive analytical amiable driving 1996 tony alessandra personality styles socializer thinker relater director 1998 eriksons behavior types are a 2014 revision hartman personality profile. No matter your personality type, you can leverage your unique abilities to engage your customers and make better sales.
With less concern for what others think they are typically articulate, quick and visionary. Analytical blue driver red amiable green expressionist yellow. The amiable places a high premium on getting along and the expressive wants to be highly regarded by those around him. They look before they leap and will check the facts before making decisions or judgments. An amiable is easy going and everybody likes the amiables. When you understand personality traits including whether you are an amiable personality type, a driver personality type, an analytical, or expressive you are able to talk to strangers in the way they want to hear you. If so, this quick video will compare and contrast what these four personality styles would be like to sell to. Your amiable friend or colleague cares deeply about the relationship. Can you spot which character is playing which social style. An expressive can remain quiet while others are speaking, holding his emotional expressions for later. Drivers are seen to be very direct and dont like wasting time. Because they dont like conflict so theyre very easy to get along with. This can also lead them to be impractical and impatient.
They seem to constantly be relaxed and desire a peaceful environment over anything else. Customer personality styles analytical, driver, amiable, expressive. Dominant expressive solid analytical hippocrates greek terms 370 bc choleric sanguine phlegmatic melancholy western astrology fire air water earth whats my style. It is doubtful that all people of a particular behavioral style exhibit all of the characteristics portrayed. Hes the type of person who stops by his coworkers cubicles, on his way to the breakroom, just to ask if theyd like a cup of coffee. Personal styles, also known as personality styles or personality types, develop as six types of behavior. And expressive and amiable ushers use their rapportbuilding skills. Workplace personality test east atlanta animal clinic. Here are some basic characteristics of each of these personality. They tend to be easiest to get on with and are wellliked throughout the company.
When talking ppc with the amiable, understand they want to. Driver, expressive, amiable, analytical, organizer and facilitator. Analytical driver amiable expressive analytical establish priority of tasks to be done. These styles are defined by two behavioral variables or dimensions. We hold to that type and live our lives within its bounds. Analytical, driver, amiable and expressive are the 4 main personality types or styles.
The amiable personality type is a very patient and wellbalanced individual. The four social styles are the driving style, the expressive style, the amiable style, and the analytical style. Social styles versatile communication wilson learning. So if your influence approach doesnt seem to be working, try tweaking it towards another preference and see if that helps. Count up the responses to the four specific working styles.
If you are interested in reading more about the research done by. They appear less demanding and generally more agreeable than others. The social style model has determined that the expressive and amiable styles display emotions openly and respond best to those who do the same. They are loyal, personable and show patience when dealing with other people. By understanding personal styles you will know how to engage people more quickly and work better as part of a team. Expressive people have higher assertiveness and greater responsiveness to others. Amiable types are laid back and are hard to excite.
Customer personality styles analytical, driver, amiable. As the model shows, the four styles vary in terms of behaviors reflecting the dimensions of assertiveness tell versus responsiveness ask and task versus people orientation. Well, if you think driver, analytical, expressive and amiable are types of screw drivers then read on. Your sense of humor may be dry, or might be bubbly. The amiable likes company, newsletters, picnics, gatherings, and retirement parties. Wilson learnings social style model defines four primary communication stylesdriver, expressive, amiable, and analytical. Are you a driver, expressive, analytical or amiable. The four different personality types constantly learning. Each of us falls under only one of the listed types. Personality styles studied here are based on the personal styles defined by david w.
An analytical can sometimes understand there are things in this world not susceptible of absolute proof. With analyticals, you need to demonstrate you have considered all or most options or outcomes before. Their tendency to emote helps to build relationships in all directions at work, but it can have mixed effects on team cohesiveness. Analytical driver red blue university college dublin. An analytical personality type could clash with an expressive personality type because they feel that expressive types are sometimes. So you are about to find out what your personality is like. These behavior archetypes, and how they work together, form the transactional analysis studied here. Before looking more closely at each of the four basic personality styles, its important to note that what follows are generalized, simplified descriptions of behaviors and attributes. Even an amiable can become frustrated with someone who cant seem to make up their mind about anything.
The 4 personality types you deal with in paid search. Your personality is unique to you, but can be categorized into groups with related traits. Please note that i am using an extreme simplification of each particular style. This will also allow you to improve your strategy and prepare for your presentations success. Drivers, analyticals, amiables, expressives teejaw blog. I label them as analytical, driver, amiable, and expressive. The 4 personality types you deal with in paid search ppc. Get things going chart the course in charge behind the scenes 2004. The negatives of an amiable are that they can be stubborn, selfish, avoids conflict, and easily overwhelmed. Understanding customer personality styles analytical, driver, amiable, and expressive will quickly tell you just how and what to say to each customer.
And its pretty easy to figure out what bucket you, or anyone else, fall into by asking the following questions. Well balanced and patient are common traits of the amiable. Each of these personality types exhibit general characteristics, strengths, and. Understanding your communication style michael page. With analyticals, you need to demonstrate you have considered all or most options or outcomes before moving ahead. The analytical likes to analyze all the facts before making the most informed decision. Is the person more task oriented or more people oriented. Quick guide to managing the 4 basic personality types in. Here is an analysis for the four basic personality styles. Read on to find out which of the four styles below you fall into. The driver likes to get things done as expediently as possible. Achievement behavior 1 works carefully and alone 1 works quickly and alone 2 works slowly and with team. Personal styles analytical, amiable, driver, expressive.
In an effort to understand the world of celebrity, we use four huge public figures to test the theory of the 4 personality types. There are two variables to identify any personality. They are very direct communicators with a do it now attitude, focused on the end goal and results. People with an amiable style openly display their feelings to others. Analytical they dont have feelings they dont know how to have fun. He is interested in information about others skills and interests, valuing input from others and welcoming feedback. Analyticals people who are the analytical type like to be well organized and analyze everything in their life. Tracom created the social style model based on the four unique styles, with each having different ways of using time and predictable ways of interacting and making decisions. Are you a driver, analytical, expressive or amiable on my site. Prone to exaggeration of their achievements a driver personality type could clash with an amiable personality type because they feel that amiable types are sometimes. In dealing with the amiable person, be sure to be warm, relaxed, involving, caring and inviting.
In short, everyone can be categorized into one of four social styles buckets. How to handle 4 different personality types of customers. Merrillreid driver expressive amiable analytical d. If you have the amiable in your company, he or she will stay with you. Koch theater at lincoln center on how to leverage and flex the 4 communication styles for worldclass customer service it was a thrill for me to be at the theater because i. Driver amiable analytical expressive test printable. We do not change types except in times of great stress. We can generally place the type of person you are in 4 personalities.
1010 1369 1416 547 406 175 1254 626 1032 845 80 761 304 20 598 1390 774 181 1129 194 729 194 453 786 899 1277 787 776 1114 757 1081 794 51 570 1100 683 1117 1434